When is the Service Department available?

The service department is available by phone 24 hours per day, 7 days per week. They are not scheduled for service calls on the weekend.

How do I get my ATM setup to use my network instead of dialup?

IP devices are available to be purchased for use with your ATM. They require a network cable or connection for the ATM. For more information, contact us at 800-776-8834.

How can I see how many transactions my ATMs are doing?

Webmon is an Internet application which shows information on your ATMs. Some of the information Webmon provides: Status of each machine, color coded for easy identification of problem machines. Real-time transaction data with transaction details for each machine. Daily and monthly withdrawal and deposit activity. See daily-dispensed totals for better cash management of your ATMs. See how much money your machines are making for you. Trends and ATM comparisons through graphical analysis. Quickly determine your most and least active machines. If you need to be setup with an account to view your existing ATMs, contact us at 800-776-8834.

When does the money for the ATM get deposited in my account?

I requested money from an ATM and it didn't dispense money but it took money from my account.
What should I do?

Call the number on the back of your card and file an EFT dispute.